Why does the download of Genshin Impact crash? Analysis of popular issues on the Internet in the past 10 days
Recently, after the 4.7 version of "Genshin Impact" was updated, a large number of players reported that the game crashed when downloading or starting up. This article combines the hot discussion data of the entire network in the past 10 days to sort out the reasons and solutions for crashes, and attaches statistics on relevant hot topics.
1. Top 5 hot topics related to "Genshin Impact" in the past 10 days on the entire Internet
| Ranking | Topic content | Number of discussions (10,000) | Main platform |
|---|---|---|---|
| 1 | Crash issue in version 4.7 | 28.5 | Weibo/Bilibili/Tieba |
| 2 | Controversy over the strength of new character "Clorind" | 19.3 | NGA/Miyoushe |
| 3 | PS5 image quality optimization discussion | 15.7 | Twitter/Reddit |
| 4 | Fontaine underwater map stuck | 12.1 | Tieba/Douyin |
| 5 | Player-made character "Skirmisher" MOD | 9.8 | YouTube/Twitter |
2. Specific manifestations and proportion of crash issues
| Flash back scene | Proportion | Typical equipment |
|---|---|---|
| Crash during download | 43% | Android mid-range machine |
| Crash when decompressing resources | 32% | PC/PS4 |
| Crash when starting the game | 18% | iOS14 devices |
| Cutscene crashes | 7% | Snapdragon 888 model |
3. List of proven solutions
| solution | Applicable scenarios | success rate |
|---|---|---|
| Close all background apps | Crash caused by insufficient memory | 78% |
| Download using UU accelerator | Disconnection caused by network fluctuations | 85% |
| Clear cache data | Android device storage abnormality | 62% |
| Reinstall the Visual C++ runtime library | PC version missing components | 91% |
| Turn off MIUI memory extension | Exclusive for Xiaomi phones | 94% |
4. Root cause analysis at the technical level
According to MiHoYo’s official technical announcement (released on June 15), this large-scale crash mainly involves three underlying issues:
1.Unity engine compatibility issues: The Unity 2022.3.7f1 used in the new version has compatibility conflicts with the GPU drivers of some devices, especially the Adreno 6 series and Mali-G7x chipsets.
2.Resource verification mechanism vulnerability: When the download speed exceeds 15MB/s, resource package verification may fail, resulting in forced exit.
3.Memory management policy changes: The new preloading function in version 4.7 can easily trigger the system's forced recycling mechanism on devices with memory below 8GB.
5. Recommended temporary solutions for players
1.PC users: It is recommended to check "Compatibility Mode" in the launcher settings and change the graphics API to DX11 (default Vulkan).
2.Mobile users: Enter the mobile developer options and force-enable the "Disable HW overlay" option.
3.Common to all platforms: Before downloading, make sure to reserve more than 30GB of space (50GB for PC) and close all anti-virus software.
MiHoYo has confirmed that these problems will be completely fixed in version 4.8 (expected to be released on July 17). Before then, you can submit the deviceinfo.txt log file through the official customer service channel to obtain customized solutions.
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